Shipping
Pro Metal Detectors.com ships most items by UPS.  Shipping charges are listed in the check out area. Our goal is to keep shipping charges to a minimum and if possible at no charge.

Return and Exchange PolicyCustomer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We will ensure a quick and hassle-free return and exchange process. We have a staff that will walk you step by step through this process.

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. When you receive your product please inspect the product for visible damage before the driver leaves. Please make any notations on the delivery receipt.

If you are not satisfied with your purchase, returned products must be complete in the original packaging and resalable.  Special Order items may not be returned.  Opened and/or unsealed DVDs, and CDs, are not returnable unless defective.  Units requiring service either warranty or otherwise, should be returned directly to the appropriate manufacturer.  To obtain an RMA number, please send an email to support@prometaldetectors.com or call 508-883-7750 and be sure to provide the original invoice number for the product being returned, and the reason for the return.  Returned merchandise may be subject to a restocking fee of up to 15%; please contact Pro Metal Detectors for details.   All products properly returned under this policy are eligible for a refund, to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees.

If you are returning a product that was given to you as a gift, you will receive a credit as your refund. Please contact customer service at 1-508-883-7750 or email us for further instructions on how to process your return. In the unlikely event that there was an error on our part, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri 8:00 AM to 10:00 PM ET.